eCommerce Website Support

Over 20 years experience underpin our expertise in eCommerce. Magento, WordPress, WooCommerce & Shopify all need TLC. We go that extra step to provide that.

Working with industry trusted partners

Is your website a mystery? Demystify Digital can solve your ecommerce riddle

Support plans designed specifically to reduce operating costs and increase your profitability

We take into consideration all elements of eCommerce and treat every part equal as combined they make up the whole.

Outsourced eCommerce Website Support

Dedicated UK service desk team allowing you to offload all your problems

Reduce eCommerce Running Costs

Identify cost savings and eliminate failure points that cost money and reputation

Greater Focus on eCommerce Sales

No more wasted resources fixing issue free up your team sell more

Fixed Cost Support Fees

Know how much its costing you to support your web store, no hidden costs

Reduce Time to Resolution

Outsourced support will reduce the time needed to resolve website problems

Continuous Improvement

We always look at what you can do to continue increasing profitability

TRansparent plans for your business

Choose Your Plan

We think of every permeable, the fine details of what makes a true eCommerce focused support plan. This is just a taster!

Outsourced Starter

Per Month
£479
  • 3rd party support for hosting environment, FTP, SSH
  • 3rd party DNS & domain name support
  • Database administration
  • SSL certificate configuration
  • HSTST, HTTPS & HTTP header configuration
  • SMTP email & 3rd party mail deliverability
  • Product setup & configuration advice
  • Product category setup & configuration
  • Sales order processing, invoicing & dispatch
  • All back office CMS features & functions
  • Installation & updates of modules
  • System core updates (subject to testing)
  • Shipping rules & courier integration
  • VAT configuration
  • Voucher & discount code implementation
  • Google Tracking (Analytics, Tag Manager, Ads, Search)
  • Sitemap support
  • Newsletter sign-up integration (Mailchimp etc.)
  • Website form submission integration

Extended Support

Per Month
£1199
  • 3rd party support for hosting environment, FTP, SSH
  • 3rd party DNS & domain name support
  • Database administration
  • SSL certificate configuration
  • HSTST, HTTPS & HTTP header configuration
  • SMTP email & 3rd party mail deliverability
  • Robot.txt configuration
  • Cloudflare support
  • Product setup & configuration advice
  • Product category setup & configuration
  • Sales order processing, invoicing & dispatch
  • All back office CMS features & functions
  • Installation & updates of modules
  • System core updates (subject to testing)
  • Integration of 3rd party
  • Software licencing advice & resolution
  • Shipping rules & courier integration
  • VAT configuration
  • Voucher & discount code implementation
  • Payment gateway configuration
  • GDPR advice
  • Google Tracking (Analytics, Tag Manager, Ads, Search)
  • Sitemap support
  • Newsletter sign-up integration (Mailchimp etc.)
  • Website form submission integration
  • 3rd party analytic tracking implementation
  • Google shopping feed support
  • 3rd party feeds

Support Plus

Per Month
£719
  • 3rd party support for hosting environment, FTP, SSH
  • 3rd party DNS & domain name support
  • Database administration
  • SSL certificate configuration
  • HSTST, HTTPS & HTTP header configuration
  • SMTP email & 3rd party mail deliverability
  • Robot.txt configuration
  • Product setup & configuration advice
  • Product category setup & configuration
  • Sales order processing, invoicing & dispatch
  • All back office CMS features & functions
  • Installation & updates of modules
  • System core updates (subject to testing)
  • Integration of 3rd party
  • Shipping rules & courier integration
  • VAT configuration
  • Voucher & discount code implementation
  • Payment gateway configuration
  • Google Tracking (Analytics, Tag Manager, Ads, Search)
  • Sitemap support
  • Newsletter sign-up integration (Mailchimp etc.)
  • Website form submission integration
  • 3rd party analytic tracking implementation

Look at the comparison chart for full overview

CoverageOutsourced StarterSupport PlusExtended Support
Onsite visits1 x 2 hour2 x 2 hour
Remote support hoursUp to 6Up to 8Up to 12
Remote support & onboardYesYesYes
UK dedicated supportYesYesYes
Outage recoveryYesYesYes
3rd party vendor liaison on behalf of your businessYesYes
Hosting & server
3rd party support for hosting environment, FTP, SSHYesYesYes
3rd party DNS & domain name supportYesYesYes
Database administrationYesYesYes
Security & protection
SSL certificate configurationYesYesYes
HSTST, HTTPS & HTTP header configurationYesYesYes
SMTP email & 3rd party mail deliverabilityYesYesYes
Robot.txt configurationYesYes
Cloudflare supportYes
General administration
Product setup & configuration adviceYesYesYes
Product category setup & configurationYesYesYes
Sales order processing, invoicing & dispatchYesYesYes
All back office CMS features & functionsYesYesYes
eCommerce software
Installation & updates of modulesYesYesYes
System core updates (subject to testing)YesYesYes
Integration of 3rd partyYesYes
Software licencing advice & resolutionYes
eCommerce checkout & payment gateways
Shipping rules & courier integrationYesYesYes
VAT configurationYesYesYes
Voucher & discount code implementationYesYesYes
Payment gateway configurationYesYes
GDPR adviceYes
Tracking & functionality
Google Tracking (Analytics, Tag Manager, Ads, Search)YesYesYes
Sitemap generation & submissionYesYesYes
Newsletter sign-up integration (Mailchimp etc.)YesYesYes
Website form submission validation & sendYesYesYes
3rd party analytic tracking check & pixelsYesYes
Google shopping feed supportYes
3rd party feedsYes
Prices£479 pm£719 pm£1199pm

Book your 1 hour session now

Book your demystify session now using our online booking service or contact us on 01903 372 402

For an initial review of your eCommerce Website Support strategy, we offer a 1 hour consultation session that will enable you to:

You will get clear advice and suggestions on support strategies for you to consider implementing in your business that will increase profitability.

Is your website a mystery? Demystify Digital can solve your ecommerce riddle

Benefit from our experience and unlock new levels of profitability from outsourcing your eCommerce Website Support.